Stop Walking the Tightrope – Manage Your Clients!
Here’s a hard but universal truth about client service: Your clients don’t understand your business and aren’t aware of the specific issues and challenges you may face as an accounting firm. To be a...
View ArticleFive Strategies to Demonstrate True Ownership
"Leaders become great, not because of their power, but because of their ability to empower others.” -John Maxwell, Leadership Author Ownership. Partners, leaders, and managers want their people and...
View ArticleCommon Mistakes Delivering Transformative Feedback
“Self awareness leads to self development.” – Janna Cochola There are 5 pieces of feedback I received that changed the trajectory of my career. They came from executives, mentors, peers, and friends....
View ArticleTrust AND Verify: The Leadership Difference that Transcends Micromanagement
When managing a team, striking the delicate balance between effective oversight and stifling control can be the difference between leading a thriving team and driving them to frustration. I think it’s...
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Working Remote: When Can I Reach You?
Remote work has become a part of the fabric of our profession, so leaders must learn how to manage a team that is working in a different place than them (and sometimes at a different time). To be...
View ArticleOffice Hours are Open
At the beginning of each college semester, professors establish their expectations. They outline the course content, explain how your grade is calculated, and the level and kind of participation...
View ArticleBe Authentic, Embrace Change, and Fold in the Cheese: David Rose’s Holiday Guide
As the holidays approach, we often find ourselves trying to exceed expectations, tame chaos, and juggle too many things at once. But, as I’ve learned from David Rose of Schitt’s Creek, the key to...
View ArticleWatch Your Language
Our words shape our reality. Not in a Harry Potter spellbook kind of way, but in a very real, very human way. The way we talk to ourselves, and to others, has the power to build confidence, foster...
View ArticleSix Steps to Ensure Expectations Are Met
Tired of being disappointed when delegating work? Try a new approach. Clients who don’t deliver their documents on time. Staff who produce a deliverable that isn’t as complete as you’d expected....
View ArticleRecaps in Minutes: Responsible AI Transcription Tools
At ConvergenceCoaching®, we have long recommended, and written about, the need for leaders to write recaps out of EVERY meeting you hold – internal and external with clients – as a must-have to build a...
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